Job Title: IT Assistant, Level 1 (Provisional) ? Help Desk
Job ID: 7384
Location: CUNY School of Law
Full/Part Time: Full-Time
Regular/Temporary: Regular
GENERAL DUTIES
I.T. Assistants perform entry-level professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Assistants work in areas such as development/programming, communications, technical support, or similar based on the needs of the Information Technology area to which they report. Work tasks include resolving minor technology problems, monitoring activities, and maintaining documentation. They have latitude for independent initiative and judgment, under supervision.
CONTRACT TITLE
IT Assistant
FLSA
Non-exempt
CAMPUS SPECIFIC INFORMATION
Perform technical work including installation, configuration, testing, upgrades, troubleshooting, backups, and maintenance. Create and/or deploy software images to multiple computers. Platforms include Apple Mac OS X, Microsoft Windows XP, and Microsoft Windows 7, as well as office productivity and other applications running on those platforms. Hardware includes Apple and Dell computers as well as Hewlett-Packard printers and Konica-Minolta multifunction devices.
? Provide telephone and deskside technical support to faculty, staff, and students. Document problems and resolutions.
? Track, coordinate, and perform work related to requests for audiovisual equipment.
? Troubleshoot issues related to Cisco VoIP telephones as well as teleconferencing and videoconferencing.
? Troubleshoot voice and data wiring-related issues; replace wiring as necessary.
? Assist with school-wide technology deployments, as well as other enterprise-level special technical projects.
? Conduct training sessions for the user community.
? Stay abreast of computer technology beneficial to the School of Law; recommend and implement new services and technologies, including new hardware and software releases and upgrades; research and test hardware and software to maintain or enhance user services; recommend the purchase of such materials.
? Perform other related duties as assigned.
MINIMUM QUALIFICATIONS
1. High School Diploma, G.E.D., or equivalent
2. A minimum of six months of full-time experience in a computer or technology-related position.
Experience that is more than 20 hours per week and less than 35 hours per week may be counted at
50% of the requirement (i.e., two months of part time experience equal to one month full time experience)
3. Additional experience and/or education that can be met by ONE of the following: An additional three years and six months of full-time work experience in a computer or technology-related position; an Associate?s degree plus 18 months of full-time work experience in a computer or technology-related position; or a Bachelor?s degree from an accredited institution
4. Demonstrated English Language proficiency
5. A Motor Vehicle Driver?s license, valid in New York State, may be required for some, but not all positions.
This title has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.
OTHER QUALIFICATIONS
Preferred qualifications include:
? Two years or more of full-time work in a helpdesk or similar role
? Bachelor?s Degree from an accredited institution in information technology or a related field
? One or more current certifications appropriate to helpdesk work
? Ability to work effectively both independently and with team members
? Ability to prioritize tasks to ensure critical requests are addressed first, ensuring no requests are left unaddressed
COMPENSATION
New Hire: $41,175*
Incumbent: $46,528
*This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.
BENEFITS
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
To apply, go to www.cuny.edu, select ?Employment?, and ?Search for Jobs? Then Select ?Search Job Listings?. You will be prompted to create an account. Return to this job listing using the ?Job Search? page and select ?Apply Now?.
It is recommended that you combine your cover letter and resume into one document for easier uploading.
All applicants must apply through this process.
If you encounter any difficulties posting your application, please contact Rosa Navarra at rosa.navarra {at} law.cuny(.)edu.
CLOSING DATE
Open until filled with review of resumes to begin February 7, 2013.
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
We are committed to enhancing our diverse academic community by actively encouraging people with disabilities, minorities, veterans, and women to apply. We take pride in our pluralistic community and continue to seek excellence through diversity and inclusion. EO/AA Employer.
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